Refund Policy

1) Scope

This page describes AeroArt's general refund approach for website interactions, inquiry-related payments (if any), and service engagements.

2) General approach

Refunds are not automatic and are reviewed case-by-case, unless a signed agreement or applicable law explicitly provides refund rights.

3) Service engagements

For consulting, strategy, creative, or automation services, refund rights are governed by the signed proposal, contract, statement of work, or order terms for that engagement.

Where work has already been delivered, scheduled, or allocated, charges are generally non-refundable unless required by law or agreed in writing.

4) Product-specific policies

Some products have dedicated legal pages that define product-specific refund terms.

If a product-specific refund policy conflicts with this general page, the product-specific policy controls for that product purchase.

5) How to Request a Refund

Email 1angelgeorgiev@gmail.com and include:

• Invoice, receipt, or order reference ID.
• Account/contact email used for the transaction.
• Reason for the request.
• Any relevant supporting evidence.

6) Decision and Processing

If approved, refunds are issued to the original payment method where possible. Review times are typically 5 to 10 business days and may vary by case complexity or payment processor timelines.

7) Chargebacks

Please contact support first so issues can be resolved quickly. Chargebacks started before support contact may delay resolution and can result in temporary account restrictions during investigation.

8) Relationship to Terms

This Refund Policy should be read with the Terms and Conditions and Privacy Policy, plus any product-specific legal pages where applicable.