This Refund Policy applies to Ray subscriptions supplied by the individual trading as "AeroArt - Rayworks" (see section 1 of the Terms) and bought through Ray checkout, which uses Stripe, unless a separate written agreement states otherwise.
1) Unconditional 14-day refund window
For any Ray charge, you are eligible for a full refund if you request it within 14 calendar days of that charge date.
This 14-day refund eligibility is unconditional and does not require a reason, technical verification, or exception handling review.
The same 14-day rule applies to both initial purchase charges and renewal charges.
2) How to request a refund
Email contact@rayworks.dev and include:
- receipt, invoice, subscription ID, or checkout reference;
- account email used at purchase;
- charge date you want refunded.
3) Processing
Eligible refunds are returned to the original payment method through Stripe where possible.
We start an eligible refund within 5 business days of your request. How long your bank or card issuer then takes to show the funds is outside our control.
4) What a refund means for your access
A refund ends the subscription period that charge paid for. The Ray Desktop licence for that period ends, and Ray Online becomes read-only: your organisation can still open and download its projects for three months, after which they are deleted, as set out in section 6.6 of the Terms.
5) Cancellation notice
Cancellation and refunds are separate policies.
For subscription cancellation requests, one (1) month written notice is required. If your next renewal date falls within that notice period, that renewal remains payable and cancellation applies from the end of the following full billing cycle.
If the notice period and this Refund Policy both apply to the same charge, this Refund Policy prevails: a charge refunded under section 1 is not payable again because of the notice period.
6) Chargebacks
Please contact us first at contact@rayworks.dev so that we can try to resolve the issue quickly. This does not restrict any right you have to use your payment provider's dispute process or another legal remedy. While a chargeback is being investigated, we may restrict the account as set out in section 8 of the Terms; you can still read and download your Ray Online projects.
7) Relationship to Terms
This Refund Policy is part of the Ray legal terms package and should be read together with: