This Refund Policy applies to Ray purchases made through Ray checkout channels, including Stripe or Paddle depending on checkout channel, unless a separate written enterprise agreement states otherwise.
1) Unconditional 14-day refund window
For any Ray charge, you are eligible for a full refund if you request it within 14 calendar days of that charge date.
This 14-day refund eligibility is unconditional and does not require a reason, technical verification, or exception handling review.
The same 14-day rule applies to both initial purchase charges and renewal charges.
2) How to request a refund
Email 1angelgeorgiev@gmail.com and include:
- receipt, invoice, subscription ID, or checkout reference;
- account email used at purchase;
- charge date you want refunded.
3) Processing
Eligible refunds are returned to the original payment method through the original payment processor (Stripe or Paddle) where possible.
Review and processing timelines are typically 5-10 business days, but may vary based on processor timelines.
4) Cancellation notice (separate from refund eligibility)
Cancellation and refunds are separate policies.
For subscription cancellation requests, one (1) month written notice is required. If your next renewal date falls within that notice period, that renewal remains payable and cancellation applies from the end of the following full billing cycle.
5) Chargebacks
Please contact us first so we can resolve issues quickly. Initiating a chargeback without first contacting support may delay resolution and can result in account restrictions while the dispute is investigated.
6) Relationship to Terms
This Refund Policy is part of the Ray legal terms package and should be read together with: